by Rekindle
Daisy answers the phone when your team is busy.
A phone answering service for garden centers. In the spring, every call is a customer deciding where to drive. Daisy picks up and answers, so your people stay with the customers on the floor. Your phone number and your crew stay exactly as they are.
About half
of a garden center's annual sales land in April through June. Industry estimates run 45 to 60 percent.
250
seasonal workers one nursery chain hires each spring. Nobody staffs the phone.
Daily
how often inventory changes in season, which is why centers tell customers to call before driving over.
Sources: the spring share from Garden Center magazine's “Smart staffing” (one named center at 60 percent) and a JustAnswer garden-center estimate (about 45 percent). The seasonal hiring figure is Pike Nurseries, in the same Garden Center magazine piece. The call-before-driving-over instruction is quoted from garden-view.com and appears on several other nursery sites.
What a lost call costs you.
A spring caller checking stock is choosing a destination. If the call is unanswered, they may head to the box store. The arithmetic is yours to run: unanswered calls per day, times what a spring visit is worth, times 90 spring days.
| Unanswered calls | Spring sales at risk |
|---|---|
| 1 a day | $9,000 |
| 2 a day | $18,000 |
| 5 a day | $45,000 |
| 10 a day | $90,000 |
Example inputs: every caller was picking a store, and a spring purchase is worth $100. Put in your own numbers. These are illustrations of what unanswered calls can be worth, not results Rekindle has produced. We are a new company and have no garden-center call data to cite.
Hear it on a real call.
A caller asks our demo garden center whether it has mums in stock. Daisy is the live product, unscripted. The caller is our own AI test voice, and the store is fictional.
What Daisy does when you're busy
- Answers calls, during and after hours
- Hours, location, what you carry, stock and prices from your weekly availability list
- Takes a message for anything a person has to do: orders, holds, deliveries, callbacks
- Puts every message in your inbox within seconds, and texts your crew if you want it
We build Daisy with you.
Plan on one working session and a few emails where you define what she knows, answers, and doesn't answer.
- 1What she knows. Your hours, location, what you carry, services, and policies. We draft it from your website. You correct it.
- 2What she answers. Hours, directions, what is in stock, prices. Send your weekly availability list and she answers from it.
- 3When she takes a message. Orders, holds, deliveries, anything a person has to do, and any question she cannot answer. She takes a name, a callback number, and what they need.
- 4Where it goes. Each kind of message goes to the person you name, by email within seconds, and by text if you want it. Change the list any time.
- 5Go live. Forward your line to Daisy when you want her on: after hours, on overflow, or all day. Your number does not change.
What Daisy handles
- Hours, directions, and what you carry
- What is on this week's list, and the prices on it
- Orders, holds, delivery requests, and callbacks, taken as messages
- Getting every message to your inbox in seconds, and to your phone by text
What stays with your team
- Confirming a hold or an order
- Anything not on this week's list
- Quotes, design advice, and complaints
- Payment
Get a free build for your garden center.
Send us your website. We build Daisy on your hours, your location, and what you carry, and put her on a line for you to call. No cost, and nothing changes on your end unless you decide to turn her on.